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Suppose you are about to complete high school and are thinking about attending a college or university. After doing some research, you find a school you would like to attend, but have questions about the application process. So you go to the school’s website in the hope of finding a few answers.

Time goes by and you, a student, still do not have the answers. You almost feel like giving up. But today, as you can see, artificial intelligence is so advanced. You find a message appears on your computer or personal electronic device. It says something like: ''How can I help? '' Writing back to the website, you try to explain your problem. You possibly get a few questions to clarify what your concerns are. Then, almost immediately, the person with whom you are in contact provides the information you are seeking.

In fact, you are not actually communicating with a school official. You are not even dealing with a human being. You are in contact with a computer program, or chatbot. It is using artificial intelligence, AI for short, to understand and communicate with you. This might sound strange. But chances are that this would not be the first time you have communicated with a computer program without knowing it. In recent years, chatbots have become a common tool for banks and large companies around the world.

Having human beings available to answer people’s questions and complaints can be costly, requiring many workers. And in most cases, employees can only work for several hours in a day, increasing customers’ waiting time for a response, but the chatbot can work around the clock. So not only companies, but a growing number of universities have also begun using the chatbot technology.

Australia's University of Adelaide noted a major improvement in its service to student after employing a chathot to deal with application questions in 2018. It said that students received responses 13 times faster, and students’ approval of the quality of service increased by 60 percent. And just the speed of reacting to questions is the chatbot's major strength.

假设你即将完成高中学业，并且正在考虑进入一所学院或大学。经过一些调查，你找到了一所你想就读的学校，但对申请过程有疑问。所以你去学校的网站，希望能找到一些答案。

时间一天天过去，作为一名学生，你仍然没有答案。你几乎要放弃了。但今天，正如你所看到的，人工智能是如此先进。您发现一条消息出现在您的计算机或个人电子设备上。上面写着：“我能帮忙吗？”写回网站，你试图解释你的问题。你可能会得到一些问题来澄清你的担忧。然后，与你联系的人几乎立即提供了你想要的信息。

事实上，你实际上并不是在与学校官员交流。你甚至不是在和一个人打交道。您正在与计算机程序或聊天机器人联系。它使用人工智能，简称AI，来理解你并与你交流。这听起来可能很奇怪。但这可能不是你第一次在不知情的情况下与计算机程序交流。近年来，聊天机器人已成为世界各地银行和大公司的常用工具。

让人来回答人们的问题和抱怨可能代价高昂，需要许多工人。在大多数情况下，员工一天只能工作几个小时，这增加了客户等待回复的时间，但聊天机器人可以全天候工作。因此，不仅是公司，越来越多的大学也开始使用聊天机器人技术。

澳大利亚阿德莱德大学在2018年使用聊天软件处理申请问题后，注意到其对学生的服务有了重大改进。报告称，学生收到回复的速度快了13倍，学生对服务质量的认可度提高了60%。聊天机器人的主要优势就在于对问题的反应速度。

句子成分分析：

Suppose you are [about to complete high school and are thinking [about attending a college or university]].

句子语法结构详解：

* suppose 为连词，引导条件状语从句。
* be about to do sth. 结构表达将来时态。意为“正要”，“将要”。
* to complete 为不定式。
* 第2个 are 为不带 to 的不定式。
* 第2个 are 为系动词。
* attending 为动名词，作介词宾语。
* you 为人称代词。a 为不定冠词。

句子相关词汇解释：

Phrase:

Vocabulary:

句子成分分析：

But chances are | that this would not be the first time (you have communicated with a computer program [without 

knowing it]).

句子语法结构详解：

* are 为系动词作谓语，采用一般现在时。
* that 为连词，引导表语从句。
* be 为系动词作谓语，采用一般过去将来时。
* you 开头为定语从句，引导词 that 被省略。
* communicated 为谓语，采用现在完成时。
* knowing 为动名词，作介词宾语。
* you 为人称代词。would 为情态动词。this 为指示代词。have 为助动词。the 为定冠词。a 为不定冠词。

句子相关词汇解释：

Phrase:

Vocabulary:

句子成分分析：

And just the speed (of reacting to questions) is the chatbot's major strength.

句子语法结构详解：

* reacting 为动名词，作介词宾语。
* is 为系动词作谓语，采用一般现在时。
* chatbot's 为名词所有格。the 为定冠词。

句子相关词汇解释：

Phrase:

Vocabulary:

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